24×7 Remote DBA & Managed Database Support
Your databases monitored, patched, backed up and tuned around the clock — without hiring a DBA team.
Service details →
ORACLE · CLOUD · DATA Kolkata, India · since 2014
Databases that stay up. Engineers who stay accountable.
24×7 remote DBA support, Oracle consulting, cloud modernisation and analytics — delivered by certified engineers who run production systems every day, at a cost that makes sense for Indian and global businesses alike.
Scoping call within one working day · Fixed-price proposals · NDA on request
Services
Everything your database estate needs — from one accountable team
Operations, projects, cloud, analytics and people. Engage one service or the whole stack.
Oracle Consulting & Project Delivery
RAC, Data Guard, GoldenGate, upgrades and migrations — delivered by engineers who run them in production.
Service details →Cloud & Database Modernisation
Move to Oracle Cloud, AWS or Azure with a partner who understands the database, not just the cloud.
Service details →Data Analytics & AI
From reporting to prediction — turn the data you already hold into decisions.
Service details →IT Staffing & Talent
Job-ready database, cloud and data professionals — trained by us, deployed with you.
Service details →Corporate Training
Upskill your team in Oracle, cloud and data — delivered by our training division.
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Why SHA Infotech
Senior engineers, not an account layer.
The people who scope your work are the people who deliver it. That changes everything about how an engagement feels.
Production-proven
Our DBAs run live systems for clients every day. Advice comes from operations, not slide decks.
Scope and price in writing
Every project has a statement of work and a fixed price before anything starts. No surprise invoices.
Security by default
NDA, least-privilege named access, full activity logging and your onboarding procedures respected.
We train the talent we deploy
Our training division has produced job-ready professionals since 2014 — the bench behind our staffing and support.
Cloud from the database outward
OCI, AWS and Azure migrations planned around the workload that matters most: your data.
Right-sized for your budget
Enterprise-grade capability from a focused Kolkata team — without global-integrator overhead.
How we engage
Three steps from first call to running service
Scoping call
Within one working day. We understand your environment, constraints and what "good" looks like for you.
Written proposal
Scope, timeline, deliverables and a fixed price — or a monthly fee for managed support — agreed before work begins.
Onboarding & delivery
Health check, documentation, monitoring and escalation set up; support live typically within two weeks.
Industries
Where we work
Banking & Financial Services
Always-on databases, regulatory-grade DR, and analytics that spot risk early.
Insurance
Claims, policy and customer data turned into retention and risk intelligence.
Healthcare & Pharma
Reliable systems for patient and prescription data; analytics for performance and site selection.
Retail & Consumer Goods
Forecast demand, personalise marketing, and keep commerce databases fast at peak.
Travel & Logistics
Dynamic pricing and high-volume booking systems that never go down.
IT Services & SaaS
White-label DBA capacity and trained talent for companies that deliver technology themselves.
Representative engagements
What the work looks like
RAC stabilisation and Data Guard DR for a regional bank
Challenge
A two-node RAC cluster behind core banking suffered recurring node evictions, and the disaster-recovery site had never been failover-tested — a regulatory finding waiting to happen.
What we did
Root-caused the evictions to interconnect and ASM configuration, re-engineered the cluster, built a physical standby with Data Guard, and ran documented switchover drills with the bank's team.
Outcome
Zero unplanned cluster outages in the twelve months after remediation; DR switchover demonstrated in under fifteen minutes; audit finding closed.
On-premises Oracle estate migrated to Oracle Cloud
Challenge
Ageing hardware, an expiring data-centre contract and an ERP database that had to move with minimal downtime and no licence surprises.
What we did
Assessment and licensing review, target architecture on OCI Base Database, GoldenGate-based replication for a near-zero-downtime cutover, and post-migration tuning.
Outcome
Cutover completed in a weekend window with under thirty minutes of downtime; infrastructure cost reduced versus the renewal quote; operations continued under managed support.
Questions
Straight answers
What exactly does 24×7 remote DBA support cover?
Proactive monitoring with alerting, incident response according to agreed severity levels, backup verification, patching and upgrades, security hardening, performance tuning and monthly health reporting. You get a named engineer for continuity, with a full team behind them for round-the-clock cover. On-premises, Oracle Cloud, AWS and Azure environments are all supported.
What are your response times and SLAs?
SLAs are agreed per engagement by severity — a production-down incident is treated very differently from a report running slowly. We define severities, response and resolution targets, and escalation paths in the support agreement before service begins, and report against them monthly.
How do you price your services?
Managed support is a predictable monthly fee scaled by the number of databases and the cover you need. Projects are fixed-price against a written statement of work. Staffing is priced per role and duration. Every engagement starts with a scoping conversation and a written proposal — no work begins without an agreed price.
Why choose SHA Infotech over a large systems integrator?
Depth and accountability. You deal directly with senior DBAs who run production systems every day, not an account layer; scope and price are fixed in writing; and pricing reflects a focused Kolkata-based team rather than a global overhead. Many of our clients are large integrators themselves, using us for the database work behind their projects.
Tell us about your environment
A senior engineer will reply within one working day with next steps — no sales script, no obligation.
Looking to build an IT career rather than buy services? Visit our training division, SHA Career Hub.