Frequently asked questions

Proactive monitoring with alerting, incident response according to agreed severity levels, backup verification, patching and upgrades, security hardening, performance tuning and monthly health reporting. You get a named engineer for continuity, with a full team behind them for round-the-clock cover. On-premises, Oracle Cloud, AWS and Azure environments are all supported.

SLAs are agreed per engagement by severity — a production-down incident is treated very differently from a report running slowly. We define severities, response and resolution targets, and escalation paths in the support agreement before service begins, and report against them monthly.

Managed support is a predictable monthly fee scaled by the number of databases and the cover you need. Projects are fixed-price against a written statement of work. Staffing is priced per role and duration. Every engagement starts with a scoping conversation and a written proposal — no work begins without an agreed price.

Managed support typically begins within two weeks of agreement — the time it takes to complete a health check, document your environment and agree monitoring and escalation. Consulting projects start on the date in the statement of work. Staffing shortlists are usually ready within days.

Primarily remotely — that is what makes 24×7 cover cost-effective. For projects that benefit from on-site presence (data-centre work, cutover weekends, workshops) our engineers travel from Kolkata or Pune.

We work under NDA and follow least-privilege access: named engineers, individual credentials, VPN or bastion access as your policy requires, and full activity logging. We are happy to comply with your security review and onboarding procedures.

Oracle is our core specialisation — RAC, Data Guard, GoldenGate, Exadata and Oracle Cloud — but our managed support also covers MySQL, PostgreSQL and SQL Server, and our cloud practice works across OCI, AWS and Azure.

We train the people we place. Our training division, SHA Career Hub, has run job-oriented programs since 2014, so the professionals we deploy have been taught, assessed hands-on and mentored by our own senior engineers — and those engineers remain available for escalation after placement. Contract-to-hire includes an evaluation period, and placements carry a replacement guarantee.

Depth and accountability. You deal directly with senior DBAs who run production systems every day, not an account layer; scope and price are fixed in writing; and pricing reflects a focused Kolkata-based team rather than a global overhead. Many of our clients are large integrators themselves, using us for the database work behind their projects.

SHA Career Hub is the training division of SHA Infotech Solution Pvt. Ltd. The same engineers who deliver our client services teach its programs — which is why our staffing candidates arrive job-ready and why our corporate training reflects real production practice.